Returns

Online Policy

When making an online purchase, you are subject to UK distance selling regulations. However, our returns policy differs from in-store purchases. For further details, please refer to the in-store policy or the attached receipt.

In the event of receiving damaged goods, please contact us promptly.

To return or exchange goods, please create an account. (Orders placed online cannot be returned to the store.)

All online goods are dispatched with a returns form. Please include it in your package.

We accept online returns within 14 days of receiving the item, provided it is unworn, unmarked, odourless, and the designer tag remains attached. Footwear must be returned in its original packaging, including authenticity cards.

Kindly note that you are responsible for the cost and handling of the item until it reaches us. We recommend using a trackable, insured service to mitigate any potential issues. Should the item be lost, please contact the postage company. Unfortunately, we do not refund the original shipping cost.

If returning from overseas, please label the package as ‘RETURNED GOODS’ to avoid customs charges. All applicable taxes and customs charges are your responsibility. We recommend using Royal Mail Click & Drop for returned UK parcels, as it offers convenient collection services. 

In-store Policy:

COMPETITIVE EDGE will gladly exchange non-faulty merchandise within 7 days of purchase, provided it’s unworn, unmarked, and the designer tag is still attached. Proof of purchase is required.

After 7 days, we’ll only exchange the merchandise at its current retail value.

We regret that we’re unable to refund non-faulty merchandise. If you can’t find a suitable exchange, we’ll issue you with a credit note.

Please note that FINAL SALE ITEMS (located on the upper floor) are not eligible for exchange or return.

These policies do not affect your statutory rights.