Returns

Returns & Exchanges Policy

 

Online Policy

 

When making an online purchase, you are protected by UK distance selling regulations; however, our online returns policy differs from our in-store policy. For in-store terms, please refer to the in-store section below or the details on your receipt.

 

Initiating a Return

 

To initiate a return or exchange, you can simply log in to your account using the email or phone number used at checkout. If you have an account, you do not need to fill out extra paperwork, simply writing your order number clearly on the front of the parcel or on a note inside will be sufficient for our team to process your return. Alternatively, if you checked out as a guest, please utilise the returns form included with your parcel and ensure it is placed inside your return package.

 

Return Window & Condition

 

In accordance with UK Distance Selling regulations, you have 14 days from the date you receive your order to notify us of your intention to return or cancel. Once you have notified us, you have a further 14 days to ensure the items reach our boutique. Items must be returned unworn, unmarked, odourless, and with the original designer swing tags still attached. Footwear must be returned in its original packaging, including any authenticity cards or accessories.

Garments that have been washed, worn, altered, or damaged due to incorrect care cannot be accepted for return or exchange. This includes shrinkage, felting, colour loss, or damage resulting from washing, drying, or failure to follow recommended care guidance.

 

Faulty Items

 

If you believe an item is damaged or faulty, please contact us before returning it. We kindly request a clear photo of the issue so our team can verify the fault and determine the most appropriate solution. This documentation is required by our brands to process replacements or repairs efficiently. Please note that this process does not affect your statutory right to a full refund for faulty goods within 30 days of receipt.

 

Drop-offs & Processing

 

Online purchases may be returned to our boutique for an exchange or to be forwarded for processing. Please note that our boutique staff cannot settle online transactions at the till. Your item will be accepted as a "drop-off" and sent to our online team for inspection. Once approved, the transaction will be credited back to your original payment method within 5–7 working days.

 

Shipping & Responsibility

 

You are responsible for the cost and safe handling of the item until it reaches us. We recommend using a trackable, insured service such as Royal Mail Click & Drop. In accordance with UK regulations, we will refund the original standard delivery charge when the full order is returned within the 14-day cancellation period. Original delivery charges are not refunded for partial returns. For international returns, please label the parcel clearly as “RETURNED GOODS” to avoid customs charges.

 

In-Store Policy

 

Exchanges only. No refunds on non-faulty items.

Non-faulty merchandise may be exchanged within seven days of purchase, provided items are unworn, unmarked, unwashed, and the original designer tag remains attached. Proof of purchase is required for all transactions.

Garments that have been washed or damaged through laundering, machine washing, or incorrect care cannot be accepted for exchange or store credit.

After the initial seven-day period, exchanges are accepted at the item’s current retail value. If a suitable exchange cannot be found at that time, store credit will be issued for future use. Please note that our in-store exchange period for the holiday season is extended until Friday, 9 January 2026.

Final sale items located on the upper floor are not eligible for exchange or return.

These policies do not affect your statutory rights.

 

Return Address:

Competitive Edge

31a/b Burscough Street

Ormskirk

L39 2EG