Returns

Online Policy

When making an online purchase, you are protected by UK distance selling regulations; however, our online returns policy differs from our in-store policy. For in-store terms, please refer to the in-store section below or the details on your receipt.

To initiate a return or exchange for an online order, kindly create an account using the email address or phone number employed during checkout. Alternatively, if you prefer not to create an account, please utilise the returns form.

All online parcels are accompanied by a returns form, which should be included within your return package.

 

We accept online returns within fourteen days of receiving the item, provided it is unworn, unmarked, odourless, and still has the original designer swing tag attached. Footwear must be returned in its original packaging, including any authenticity cards or accessories.

Garments that have been washed, worn, altered, or damaged due to incorrect care cannot be accepted for return or exchange. This includes shrinkage, felting, colour loss, or damage resulting from washing, drying, or failure to follow recommended care guidance.

If you believe an item is damaged or faulty, please contact us before returning it. We kindly request a clear photo of the issue so our team can verify the fault, determine the most appropriate solution, and avoid unnecessary returns. This also provides the documentation required by our brands to process replacements or repairs efficiently. Our aim is always to resolve any concerns promptly and fairly.

 

Online purchases may be returned to our boutique for an exchange or to be forwarded for processing. Please note that our boutique staff cannot settle online transactions at the till. Your item will be accepted as a "drop-off" and sent to our online team for inspection. Once approved, the transaction will be credited back to your original payment method within 5–7 working days.

 

Please note that you are responsible for the cost and safe handling of the item until it reaches us. We recommend using a trackable, insured service for peace of mind. Should a parcel be lost in transit, you will need to contact the postal or courier service directly.

In accordance with UK distance selling regulations, we will refund the original delivery charge when the full order is returned within the 14-day cancellation period. Original delivery charges are not refunded for partial returns.

For international returns, please label the parcel clearly as “RETURNED GOODS” to avoid customs charges. Any taxes or import duties applied to returned items are the responsibility of the customer.

For UK returns, we recommend Royal Mail Click & Drop, which offers convenient home collection services.

These terms do not affect your statutory rights.

In-Store Policy

 

Exchanges only. No refunds on non-faulty items.

Non-faulty merchandise may be exchanged within seven days of purchase, provided items are unworn, unmarked, unwashed, and the original designer tag remains attached. Proof of purchase is required.

Items that have been washed or damaged through laundering, machine washing, or incorrect care cannot be accepted for exchange or store credit.

After seven days, exchanges are accepted at the item’s current retail value. If a suitable exchange cannot be found, store credit will be issued.

Christmas returns: Our in-store exchange period is extended until Friday, 9 January 2026.

Please note that final sale items (upper floor) are not eligible for exchange or return.

These policies do not affect your statutory rights.